Apps-E-Mail-Integration

Custom Apps can be initiated by emails. Emails can either be free form (sent by people) or structured (generated by filling a web form).

Direct Interface

This is used when we want to start workflows when people send an email to a particular address. For example, we may want to create bugs when our cutomers send an email to bugs@acme.com.

SenderBecomes the item's requestor
SubjectBecomes the item's summary
BodyBecomes the item's description
AttachmentsAre added as file attachments to the item
For more information visit the Oberes Menü ▸ ▸ Administrator ▸ Benutzerdefinierte Anwendungen ▸ E-Mail Einbindung page.

Indirect Interface

This helps you integrate an existing system with one of your custom apps. For example you have a web based form on your web site that users fill and submit to initiate an workflow in Celoxis.

In this model, your program will send a plaintext email to an email address with a well formatted body as described in Oberes Menü ▸ ▸ Administrator ▸ Benutzerdefinierte Anwendungen ▸ E-Mail Einbindung page.

Email Aliases

When you want to use the direct email interface, you would want to expose nice and simple email addresses to your users. For example, bugs@acme.com or support@weyland-yutani.com. However, addresses generated by Celoxis are like abracadbra+NEI-4.g0.1b.2m8.0.0-eqro@celoxis.com. The way to bridge the two is through email aliases.

Let's say that Acme wants create bugs in Celoxis when people send emails to bugs@acme.com. Acme would:

  1. Generate the email address for the bug by going to: Oberes Menü ▸ ▸ Administrator ▸ Benutzerdefinierte Anwendungen ▸ E-Mail Einbindung. Let's say that this email address is gobbledygook@celoxis.com
  2. Acme in it's email server would create an alias that would redirect bugs@acme.com to gobbledygook@celoxis.com
  3. If Acme is a SaaS customer, they would notify us of this mapping and we would update our servers. This typically would take one business day.
    If Acme is an On-Premise customer, they can open Oberes Menü ▸ ▸ Administrator ▸ SiteAdmin ▸ Einstellungen der Webseite ▸ E-Mail Aliasnamen and enter bugs@acme.com:gobbledygook@celoxis.com in the text area, save and restart the server.