In today’s fast-paced business environment, organisations continually undertake projects to drive growth, innovation, and efficiency. However, successfully implementing these projects can be a challenging task. One critical factor that significantly influences project success is change management. Change management is the discipline of planning, executing, and controlling the human aspects of organisational change. 

In this article, we will explore the importance of change management in project success and how it contributes to achieving desired outcomes.

What is change management?

Let’s understand change management with an example of implementing a new sales process in a company. Change management is like carefully guiding the people through a big change. Imagine a company decides to introduce a new way of selling their products or services. Change management would involve making a plan, explaining to the sales team why this change is happening and how it will benefit them, involving them in the process by getting their ideas and feedback, providing training and support to help them learn the new process, and continuously checking in to see how they are doing and making any necessary adjustments. By using change management, the company can help the sales team adapt to the new process smoothly and achieve better sales results in the end.

Key Benefits of Change Management in Project Success

1. Mitigating Resistance: Change often triggers resistance from individuals and teams who may be reluctant to embrace new processes or technologies. Change management helps identify and address potential sources of resistance early on, allowing project teams to develop strategies to mitigate resistance and build buy-in among stakeholders. By managing resistance, organisations can minimise project delays and increase the chances of successful project outcomes. 

For example, when implementing a new sales process, change management practices can involve sales teams early in the process, provide clear communication about the reasons behind the change, and offer training and support to help them adapt to the new process.

2. Increasing User Adoption: Engaging and involving employees throughout the project lifecycle is crucial for user adoption. A study by McKinsey found that projects with excellent change management practices were 143% more likely to achieve successful outcomes. Successful projects depend on user adoption and acceptance of the changes being implemented. Change management focuses on ensuring clear communication, providing training and support, and involving users in the design and testing phases. By actively involving users, organisations can enhance user adoption, enabling them to realise the full benefits of the project. 

In the example of implementing a new sales process, change management practices would involve salespeople in the design and testing phases, provide comprehensive training programs, and offer ongoing support to increase their adoption and utilization of the new process.

3. Minimizing Disruption: Minimizing disruption is crucial to maintain productivity during project implementation. The Project Management Institute (PMI) states that organizations with effective change management practices experience 28% less project failure due to poor user adoption and resistance. Poorly managed change can lead to significant disruption within an organization, causing confusion, anxiety, and a loss of productivity among employees. Change management provides a structured approach to minimise disruption by carefully planning and sequencing the changes, communicating the impact on individuals, and providing support during the transition. 

In the example of implementing a new sales process, change management practices would involve planning and communicating the anticipated impact on salespeople, providing them with the necessary support and resources during the transition, and minimizing disruption to sales productivity. By implementing change management strategies, organisations can maintain business continuity, minimise the negative effects of change on project timelines and outcomes, and increase the chances of successful project implementation.

4. Aligning Stakeholders: Engaging stakeholders and managing their expectations throughout the project lifecycle is vital for stakeholder alignment. Projects often involve multiple stakeholders with diverse interests and perspectives. A study by the Change Management Institute found that projects with effective stakeholder engagement are more likely to achieve successful outcomes. Change management facilitates stakeholder alignment by involving them in the change process, soliciting their input, addressing their concerns, and providing regular updates on the project’s progress.

 In the example of implementing a new sales process, change management practices would involve involving sales managers, executives, and support staff in the decision-making process, addressing their concerns, and providing regular updates to maintain stakeholder alignment. By fostering a collaborative environment and managing stakeholder expectations, change management ensures that project objectives remain clear and potential conflicts are resolved effectively, ultimately leading to increased project success.

5. Maximising Benefits Realisation: According to Prosci’s research, organisations that effectively manage change are more than twice as likely to meet or exceed project objectives and outcomes. Change management extends beyond the project’s completion, focusing on embedding the changes within the organisational culture and ensuring that the desired benefits are realised over the long term. 

In the example of implementing a new sales process, change management practices would include reinforcing the adoption of the new process, continuously monitoring its effectiveness, and making adjustments based on feedback and evolving business needs to maximize the long-term benefits. By fostering a change-ready culture, providing ongoing support and training, and continuously monitoring and adapting to the evolving needs of the organization, change management plays a critical role in sustaining the benefits of the project well beyond its implementation phase. This approach ensures that the organisation continues to derive value from the changes and remains adaptable to future shifts in the business environment.


Change management plays a vital role in ensuring project success by addressing the human aspects of change. It mitigates resistance, increases user adoption, minimizes disruption, aligns stakeholders, and maximizes benefits realization. Organizations that embrace change management as an integral part of their project management approach are better equipped to navigate complex projects successfully. 

Additionally, leveraging a project and portfolio management (PPM) tool like Celoxis can greatly assist in the change management process. Celoxis provides a comprehensive platform to plan and execute projects, manage resources, track progress, and collaborate effectively. With its features like task management, document sharing, communication tools, and reporting capabilities, it enables organisations to streamline the implementation of a new process, facilitate cross-team collaboration, monitor project performance, and ensure timely communication throughout the change journey. By utilising a PPM tool like Celoxis, companies can enhance their change management efforts, optimise project execution, and increase the chances of successful adoption and realisation of the benefits associated with the new process.

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